Oh yeah, Curufin can talk more 'bout this, but he told me about it. They got whizzed into some room without remembering the trip, and were asked to fill out the complaint they had. I told a few people, uh -- maybe they remember the details better? [ Lightning? Roland? ]

All I really remember is they didn't give any way for us to get in contact with them. The trip between the train and the room is a blank, but Curufin remembers everything 'bout being in the room. Wasn't much interesting about it, I think.