The possibility of these people being heavily traumatized even before their train experiences had occurred to Otto, which was half the reason for their meek act. The better not to stir up anything - but then, trauma was always very close to the surface.

"It must be very difficult." Otto ventured, "There doesn't seem to be much control in any of this - I didn't get your name?"

[ooc: It's they/them for Ock, please.]