The last one, yes. Did you? Ah, I'm sorry, I didn't realize... [his expression falters somewhat, brow knitted, lips pursed tightly, though it isn't long before he's brightening again.] I must have been too distracted [see also: nervous!] to notice, but if I had, I could have said hello!

It's okay, [comes the quick reassurance, followed by a brief bow of his head.] We are remedying it now.

My name is Lan Sizhui, by the way.